Buyer's Delivery Guide

Please follow the checklist below to ensure a successful delivery:

ADEQUATE FLOOR PROTECTION

Please make sure you've put down enough coverings to guard your beautiful carpets or flooring. The delivery personnel is unable to remove any clothing or footwear for reasons of health and safety.

BREAKABLE OBJECTS

Falls and knocks can happen, therefore it's essential to clear the delivery pathway of any items that might break or sustain damage before the delivery team arrives.

ACCESS IN PROPERTY

Nothing is worse than receiving your order only to discover that it doesn't fit in or around your house. Watch out for narrow or low doorways and winding hallways. Additionally, you must confirm that our delivery van can get as close to your house as necessary. Please be aware that our delivery staff will need to know if there is a lift in the building that can be utilised to access the different floors of your building when delivering to apartment buildings.

Due to severe insurance requirements, our delivery drivers are only covered to carry things up a staircase to the first three stories (assuming your item will fit). If you're unsure, please contact us in advance; we'll be pleased to provide guidance. If we are unable to deliver to the room you specified, we will either leave the furniture there at your convenience or take it away (lost delivery fees and restocking fees may apply). Our logistics crew reserves the right to refuse to deliver heavy things upstairs if they believe doing so will endanger both your property and them.


PARKING
It is crucial that you inform us in advance if your property has parking restrictions so that we can make plans. You must make arrangements if a parking permit is necessary. The customer will be charged for any parking availability issues that lead to a missed delivery or a parking ticket.

FAILED DELIVERIES

Unfortunately, we must charge for failed deliveries. We incur expenditures related to route planning, vehicle space allocation, and driver travel time. Please give us plenty of notice if you need to reschedule your delivery date so we can avoid lost fees. To avoid paying additional fees, a delivery must be cancelled or rescheduled with at least 36 hours notice.

DELIVERING MULTIPLE ORDERS

If you place several orders, please understand that we are unable to bundle them together and that they will be handled individually and transported as such.

DELAYED DELIVERY REQUESTS

Please let us know if your order is ready for delivery but you need a little extra time to complete your home remodelling. If you can't take delivery right away, we are happy to store your things for a maximum of 2 weeks (at no cost) to assist you. After two weeks, we reserve the right to charge £75 per cubic metre per week in storage fees. Whenever necessary, this can be discussed. Please note that clearance, ex-display, or sale products must be picked up or delivered within two weeks after purchase; they will not be kept.

 

Please contact us at contact@ashalder.com if you have questions for any of the above.